Shopping Cart

0 items

Complaint rights and returns of purchased goods

7.1. According to Art. 50 of the Consumer Protection Act (CPA), the consumer has the right to reject the received goods (from the concluded contract for distance selling), without stating a reason, without paying compensation or penalty and without paying any costs, with the exception of the costs provided in Art. 54, para. 3 and Art. 55 of the CPA within 14 days from the date of: acceptance of the goods by the consumer or by a third party other than the carrier and specified by the consumer or when the consumer has ordered many goods with one order, which are delivered separately from the date, on which the consumer or a third party other than the carrier and designated by the consumer has taken possession of the last goods.

7.2. Information on exercising the right to withdraw from the contract (Appendix № 7 to Art. 47, para. 4 of the CPA) Standard instructions for withdrawal:

I. Right to withdraw from the contract at a distance or off-premises.

II. You have the right to withdraw from this contract, without giving reasons, within 14 days.

III. The withdrawal period is 14 (fourteen) days from the date on which you or a third party other than the carrier and specified by you, have entered into possession of the goods or a contract under which the consumer orders many goods with one order, which are delivered separately: the date on which you or a third party, other than the carrier and indicated by you, entered into possession of the last goods. In order to exercise your right of withdrawal, you must inform us of your name, geographical address and, if you have one, telephone number, fax and e-mail address and of your decision to withdraw from the contract with an unambiguous application, such as a letter sent by post, fax or e-mail. You can use the standard withdrawal form which is provided, but this is not required. You can fill in and submit electronically the attached standard withdrawal form or other unambiguous application for withdrawal on our website https://shop.yanabg.com. If you use this option, we will immediately send you a durable medium - by e-mail, a message confirming receipt of the refusal. In order to comply with the withdrawal period, it is sufficient to send your notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

IV. Refusal effect. If you cancel this contract, we will refund all payments we have received from you, including the cost of your delivery (except for additional costs associated with your chosen method of delivery other than the cheapest standard method of delivery). delivery, offered by us through courier service of "Speedy" Ltd.), without undue delay and in any case not later than 14 days from the date on which you inform us of your decision to withdraw from this contract. We will refund the amount due by bank transfer after you provide us with three names and an IBAN; We have the right to defer the refund until we receive the goods back or until you provide us with proof that you have sent the goods back, whichever comes first. We expect you to send or return the goods to us without undue delay, in the form and condition in which they were sent to us by us and in any case no later than 14 (fourteen) days after the day on which you informed us of your refusal of this contract. The deadline is considered met if you send us the goods back before the expiration of the 14-day period. You must bear the direct cost of returning the goods. You are responsible only for reducing the value of the goods or their complete depreciation as a result of their testing and / or use, other than what is necessary to establish their nature and characteristics.

7.3. A form for exercising the right to withdraw from the distance contract can be found here.

7.4. The consumer has the right to complain in accordance with the Consumer Protection Act. When exercising the right of claim, the consumer presents the goods in the form and condition in which they were sent to him, as well as a receipt and / or invoice / if any /; protocols, acts or other documents establishing the non-conformity of the goods with the agreed; as well as other documents establishing the claim on the grounds and amount. In case of non-fulfillment of these requirements, the supplier is not obliged to satisfy the consumer's complaint. When the goods do not comply with the concluded contract for distance selling, the Seller is obliged to bring it in accordance with the contract. The bringing of the goods in accordance with the contract of sale should be done within 1 / one / month from the date of filing the complaint by the consumer.

7.5. In case of withdrawal from the contract or a complaint, the consumer is obliged to make an effort to protect the goods until they are returned to the supplier. The consumer undertakes to make efforts to return the goods in the form and condition in which they were sent to him by the supplier.

7.6. Goods with Customized Elements (inscription, embroidery or print) are considered individual orders and are not subject to return or exchange, except in cases where one of the factors, necessary for the complaint, is found: damaged integrity or contamination.

7.7. All transport and any other costs for the return of the Goods are entirely at the expense of the User. Until the moment of the return of the Goods by the User to the Supplier, the risk of accidental loss or damage is borne entirely by the User. The User bears the costs of returning the Goods and pays them according to the relevant tariffs, price lists, etc. of the respective courier or other companies he has chosen to use for the return.

7.8. When returning or complaining about the product, the consumer should send it back to the supplier by email: trade@yanabg.eu

Standard Form for Exercising the Right of Return you can find here.

Within 14 days you can return or replace the item if you meet the following conditions:

The item does not have a damaged commercial appearance (it should not be torn, scratched, used, myth, washed).

Not torn due to improper use.

Preserved original packaging and accessories, if any.

The costs of couriers are paid by the customer.

The goods are returned together with the receipt and a completed complaint form.

Goods for which the customer has been warned in advance for non-compliance, as well as for goods for which the operating conditions indicated on the packaging by the manufacturer have not been complied with are not subject to complaint. Items cannot be returned by individual order with sizes submitted by the customer, the responsibility for the submitted sizes lies on the customer.

A person, who is a third party upon receipt of the shipment and is not the main payer on, is not entitled to a complaint. In the event of a visible defect or non-conformity of the goods, at the time of receipt, the third party may refuse it or take it at its own risk. If he accepts such a shipment and does not present his claims to the courier, the customer loses his right to complain.

Shop.yanabg.com accepts goods for return only with the courier company SPEEDY.

Subject to all the conditions described above, after receipt of the goods, the amount paid for the product will be refunded within 20 days by bank transfer. For this purpose, information about the bank account (IBAN) to which the amount will be returned is needed, as well as the name of the account holder.